SHIPPING POLICY

RAW MARKETING, LLC DBA RAW – SHIPPING POLICY

At RAW MARKETING, LLC DBA RAW, we pride ourselves on fast, reliable fulfillment and transparent expectations. Please read carefully before placing your order.

SAME-DAY SHIPPING PROMISE

• Orders placed Mon–Fri before 12 PM PST (1 PM MST) ship the same day.
• Orders placed after cutoff, on weekends, or on holidays ship the next business day.
• If you received tracking, your order has shipped — all labeled orders are picked, packed, and picked up the same day by USPS, UPS, and FedEx directly from our co-packers.

TRACKING & CARRIER SCANS

• UPS & FedEx: Recommended for consistent tracking — packages are scanned the same day they’re picked up, but tracking may not update until later that evening after reaching the main hub.
• USPS: Often misses the initial scan. Tracking may not update until your package is out for delivery — even though it shipped on time.
• Once an order leaves our hands, carrier delays are outside our control.

SHIPPING OPTIONS

(Estimated delivery times unless otherwise noted)

• USPS Ground Advantage – 3–5+++ business days (estimate)
• USPS Priority Mail – 2–5+ business days (estimate; often 4+ days)
• USPS Priority Mail Express – 1–3 days, guaranteed unless weather/force majeure exceptions apply. Approved claims are reimbursed 50% of shipping cost in store credit if guarantee is not met.
• UPS Ground – 3–5 business days, no PO Boxes (estimate)
• UPS 2nd Day Air – 2 business days, no PO Boxes, weekends excluded (estimate)
• UPS Next Day Air – Guaranteed next-business-day delivery. ⚠️ Does NOT include weekends. A Friday NDA shipment will arrive Monday unless Saturday NDA is selected.
• UPS Next Day Air Saturday – Saturday delivery where available. Rural/remote areas may default to Monday delivery with the cost difference refunded.
• FedEx 2-Day – 2 business days (estimate); reliable for tracking, but not a guaranteed service.

GUARANTEED SERVICES

The following services are backed by carrier guarantees. If delivery is late (excluding weather), we reimburse 50% of your shipping cost in store credit upon an approved carrier claim:

  • UPS Next Day Air

  • UPS Next Day Air Saturday

  • USPS Priority Mail Express

⚠️ Important:
• Weather-related delays are never eligible for refunds or credits — this is carrier policy.
• All other services (Ground, Priority, 2nd Day) are not guaranteed and based on estimated delivery windows.
• Next Day Air means next business day. Weekends and holidays do not count unless Saturday NDA is specifically selected at checkout.

UPS NEXT DAY AIR – GUARANTEE POLICY

  1. How It Works
    • Shipments go out under our co-packer’s UPS account.
    • We cannot file claims directly — all refund requests must go through our co-packers’ internal UPS rep.
    • A dedicated staff member manages this process with UPS.

  2. Mixed-Day Error / Weekend Expectations
    Next Day Air = Next business day only.
    • A Thursday NDA order arrives Friday.
    • A Friday NDA order arrives Monday, not Saturday, unless Saturday NDA is selected.
    • If your order ships before a holiday, delivery will be pushed to the next business day after that holiday.

➡️ If you need Saturday delivery, you must select UPS Saturday NDA at checkout.
➡️ Weekend or holiday delivery is NOT included in standard NDA.

  1. Weather Delays
    • UPS may list “weather delay” even if conditions are clear.
    • These are never eligible for refunds, per UPS policy.

  2. Refund Eligibility
    • Only non-weather delays caused by UPS (missed scan, operational issue, etc.) are eligible.
    • Claims may take up to 30 days to be reviewed.
    • If approved, you will receive 50% of your shipping cost as store credit.

  3. No Follow-Ups Needed
    • You do not need to check in — we’ll notify you as soon as we hear back.
    • We cannot expedite UPS’s review timeline.

DELIVERED STATUS & LOST PACKAGES

• If tracking shows “Delivered,” that is considered proof of delivery. Any issues must be resolved directly with the carrier.
• No refunds or reships without a valid carrier claim.
• If a replacement is sent and the original arrives, it must be returned unopened or you will be invoiced and unable to place future orders until resolved.

CUSTOMER RESPONSIBILITY

• Double-check your shipping address and method before checkout — changes cannot be made after your order is placed.
• Do not choose UPS for PO Boxes — UPS does not deliver to PO Boxes.
• If your package appears lost, please file a claim with the carrier first before contacting us.

SHIPPING RESTRICTIONS

We cannot ship to:
• States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin
• Cities/Counties: San Diego, CA; Denver, CO; Sarasota County, FL; Jerseyville, IL; Union County, MS; Franklin, NH

Orders placed from restricted areas will be canceled.

IN SUMMARY

• All orders placed before 12 PM PST ship same day (Mon–Fri).
• If you received tracking, your order has shipped. UPS and FedEx usually scan same day. USPS may not update until delivery.
• UPS Next Day Air, UPS Saturday NDA, and USPS Express are the only guaranteed services.
• Next Day Air only covers business days — weekends and holidays do not count unless you choose Saturday NDA.
• All other shipping times are estimates only.
• Once your package is picked up, we cannot control delays.
• Choose UPS or FedEx for more reliable tracking and faster service.