FAQ

At RAW, we’re a small, independent team committed to transparency, quality, and education around 7-Hydroxymitragynine — a naturally occurring alkaloid derived from the kratom plant.

Our mission is simple:

To provide the purest, most consistent 7-OH products available — and to do so with integrity, accountability, and full transparency.

We don’t chase trends. We don’t make medical claims. We’re not here to sell you on hype.

Instead, we believe in empowering our community with accurate information, third-party testing, and direct access to the raw compounds they’re researching and exploring.

We operate with a firm belief in freedom of choice and personal sovereignty, and we stand against the growing wave of misinformation and overreach surrounding this plant and its derivatives.

Our products are manufactured in medical-grade lab environments, undergo rigorous batch testing, and are always delivered with full COAs so you know exactly what you're getting.

No, our credit card processor does not accept prepaid gift cards. Here’s why: our AVS (Address Verification System) requires the billing address on the card to match the billing address entered at checkout. In 2025, most prepaid gift card issuers have removed the option to register a billing address online.

Even major issuers like Vanilla Visa and Amex, which once allowed billing registration, now frequently leave out that feature. Without a registered billing address, there’s no way for the card to pass AVS, so transactions decline automatically.

We know this can be frustrating, but it’s a limitation of the card issuers and processors—not our store.

ALL SALES ARE FINAL – PLEASE READ BEFORE ORDERING

Unfortunately, we do not offer refunds or exchanges. Natural alkaloids interact uniquely with every individual’s body chemistry. While we’re proud to have a loyal community that loves our products for their mouth-watering flavors and accurately dosed potency, we understand we may not be everyone’s cup of tea.

Because everyone responds differently, we strongly encourage first-time buyers to start with a small order to see how it works for them. Things like hydration, sleep, and even what you’ve eaten that day can all affect your experience.

Just as you can’t return a cup of coffee because it didn’t give you the exact energy boost you expected, you can’t return supplements simply because the effects were different than you anticipated.

•All sales are final.

•Once a product leaves our hands, we cannot restock or resell it — even if it’s sent back unopened.

•Every order is photographed at our co-packer’s facility before being sealed so we can verify exactly what was shipped.

•Missing or damaged item claims must follow our Unboxing Video Policy: https://rawmit.com/pages/return-refund-policy

• Fraudulent or false claims will be disputed with fulfillment proof.

You can read our full refund and return policy here: https://rawmit.com/pages/return-refund-policy

We take your orders seriously and pack them with care, but due to a rise in claims (some valid, others not), we now require structured verification for all missing item or damage claims. This policy protects both our customers and our business so we can keep offering the highest-quality products at the best prices.

Effective immediately, all missing product claims must include an unedited unboxing video.

We know this isn’t ideal for our honest customers, but it’s the only way to ensure fairness across the board.

Unboxing Video Requirements

For Powder:

• Start with the sealed shipping box visible in the frame.

• Show tape being cut open.

• Show full contents of the box.

• Powder must be weighed on video.

• Include calibration weight in the same video to confirm scale accuracy.

For Tabs:

• Start with the sealed shipping box (top and bottom) visible in the frame.

• Cut tape on camera.

• Show the entire contents of the box.

• Tabs must be counted on video.

Note on Tab Counts:

Our larger counts (50CT) are not done by weight — they are counted using pharmacy-grade pill counters for accuracy.

⚠️ Reminder on Tab Breakage

Our tabs are designed for consistency and potency. Due to their delicate nature, occasional breakage can occur in transit. Just like chips or cookies, this does not affect potency. If anything is actually missing, we will make it right — provided the unboxing video requirements above are met.

For more details, please review our full Refund Policy.

• Orders placed Mon–Fri before 12 PM PST (1 PM MST) ship the same day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

• If you received tracking, your order has shipped. All labeled orders are picked, packed, and picked up the same day by UPS, FedEx, and USPS directly from our co-packers every afternoon.

• UPS packages are not scanned at pickup and may not show movement until they reach the Salt Lake City hub later that evening or the next destination facility. FedEx packages are typically scanned at pickup and generally begin tracking sooner. USPS often misses the initial scan entirely, so tracking may not update until your package is out for delivery.

• For the most reliable tracking updates, we generally recommend UPS or FedEx services.

UPS Next Day Air, FedEx Overnight, and USPS Priority Mail Express are the only guaranteed services.

If a guaranteed service fails to deliver on time, we offer 50% of your shipping cost back as store credit.

➡️ Weather related delays, natural disasters, and other carrier exceptions are not eligible for reimbursement, as they are not covered under the carriers' guarantees.

• All other shipping methods, including UPS Ground, UPS 2nd Day Air, USPS Ground, USPS Priority Mail, FedEx Ground, and FedEx 2 Day, are not guaranteed and rely on estimated delivery windows provided by the carrier.

We fulfill our shipping obligation by getting orders out on time and adhering to our stated shipping cutoff. Once a package is marked as delivered by the carrier, the shipping obligation is considered fulfilled. We are not responsible for lost or stolen packages after confirmed delivery.

If your package appears lost, you will need to file a claim or a missing mail search with the carrier. Since shipments go out under our co-packers' accounts, we are not able to do this on your behalf in a timely manner. In many cases, initiating a claim helps move the package along.

For full details, please see our Shipping Policy.

Because we use a high-volume 3PL fulfillment center, orders begin processing almost immediately after they are placed. As a general rule, orders cannot be modified after 8:00 a.m. MT.

Even if your shipping label has not yet been created and the order appears unfulfilled on your end, the order may already be locked within our co-packers’ fulfillment platform and unable to be modified.

Once orders enter the packing queue, our co-packers do not have the ability to continuously monitor for order modification requests or manually cross-check customer support communications for individual order changes. They operate at extremely high volume across hundreds of accounts, so fulfillment cannot pause for product swaps, additions, removals, or customer order corrections.

If you need to request a change, please email us immediately after placing the order. We can only make changes if customer support happens to see the request before the order has started packing and before the order becomes locked in the fulfillment system.

PLEASE NOTE:

• Products cannot be added, removed, or swapped once processing begins
• Shipping addresses may only be updated before a shipping label is created, and only if customer support sees the request in time
• Once a shipping label has been created, shipping speed cannot be changed
• Orders cannot be canceled once a shipping label has been created
• Orders also cannot be merged during the packing window because they are locked from modification on our end once processing begins

Even if we manually change something on our end, those changes do not automatically sync with our co-packers’ shipping platform once orders are locked, which can create fulfillment errors. Because of this, it is safest to treat all submitted orders as final.

Once labeled, orders are immediately sorted into large Gaylords with thousands of other packages across hundreds of fulfillment accounts, making retrieval or modification impossible.

As a courtesy, most mornings before 7:00 a.m. MT, mergeable orders are automatically merged if it is clear that two different shipping carriers were not intentionally selected. When orders are merged, the second shipping cost is refunded back as store credit.

We appreciate your understanding and recommend double-checking your order carefully before submitting.

Carrier performance varies by location, so the best option really depends on where you live.

If tracking reliability and consistency are your priority, FedEx is typically the most consistent. Packages are scanned at pickup and usually begin updating the same day.

UPS is also highly reliable, but UPS packages are not scanned at pickup. It is normal for tracking not to show movement until the package reaches the Salt Lake City hub later that evening or the next destination facility.

USPS can be hit or miss depending on your area. Some customers have great experiences and fast delivery, while others may see delays or missed initial scans. It is common for USPS tracking to not update until your package is out for delivery, even though it shipped on time.

When it comes to speed, no single carrier is always fastest. In some areas USPS may deliver quicker, while in others UPS or FedEx may be the better option.

🚚 Guaranteed Services (Eligible for 50% Store Credit if Late):

• UPS Next Day Air
• UPS Next Day Air Saturday Delivery
• FedEx Overnight
• FedEx Overnight Saturday Delivery
• USPS Priority Mail Express

If a guaranteed service fails to deliver on time, we offer 50% of your shipping cost back as store credit upon an approved carrier claim.

⚠️ Important: Carrier guarantees are void if delays are due to weather, natural disasters, or other force majeure events.

All other services, including UPS Ground, UPS 2nd Day Air, USPS Ground, USPS Priority Mail, FedEx Ground, and FedEx 2 Day, are not guaranteed and rely on estimated delivery timeframes provided by the carriers.

We understand how frustrating shipping delays can be, and we want to keep this as simple and transparent as possible.

For guaranteed services such as UPS Next Day Air, FedEx Overnight, and USPS Priority Mail Express, if your delivery does not arrive within the carrier's guaranteed timeframe, we offer 50% of your shipping cost back in the form of store credit.

Because all shipments go out under our co-packers' shipping accounts, we do not have direct access to carrier systems and are not able to file or track claims on your behalf. Instead of putting customers through a long claims process with uncertain outcomes, we've chosen to meet in the middle and handle this directly on our end.

Eligibility

• The delay must not be caused by carrier-excluded reasons such as weather, natural disasters, or other force majeure events

• The shipment must be a guaranteed service (UPS Next Day Air, FedEx Overnight, or USPS Priority Mail Express)

If those conditions are met, we will issue 50% of the shipping cost back as store credit.

Important Notes

• Carrier delays outside of guaranteed services are not eligible for reimbursement

• Once a package is marked as delivered, the shipping obligation is considered fulfilled

• We are not responsible for delays caused by incorrect addresses or carrier exceptions outside of our control

We appreciate your understanding and have structured this policy to keep things fair, simple, and consistent for everyone.

No. You were not shorted.

• Labels are printed in bulk before production and do not change per batch

• The milligram on the label is a target value, not the final tested result

• Final potency is always confirmed by the COA for that specific batch

• In many cases, actual potency tests higher than the label

• This means you are often receiving more active than what is printed

• Most batches are tested by multiple labs

• All labs shown are from the SAME batch, not different batches

• We list the most conservative verified result in the product description

• Additional lab results are included for transparency and to show normal lab to lab variance

If you want the exact potency, always refer to the COA shown on the product page.

• THE COA IS THE FINAL AUTHORITY, NOT THE PRINTED LABEL

Quick note: Product images are AI-generated, color may vary by batch due to naturally colored actives, and all listed labs reflect the same batch with normal lab-to-lab variance.

Please note that our main product image is AI-generated for consistency. You can always scroll to the second photo to see the current batch image for an accurate reference of what your tabs will look like.

Because color is influenced by the active used, you may notice slight variations in hue from batch to batch. All of our products are completely dye-free. Any difference in color is a natural result of the active used in that specific run.

We also typically include multiple lab results for each product. Sometimes there’s confusion around this, so just to clarify: all labs shown are testing the same batch. Variations in milligram results reflect normal differences between labs, not differences between tabs. We always base our listed potency on the most conservative result, with additional labs included for transparency.

Lastly, the milligram listed on the label reflects our target potency. Because we print labels in large quantities before production and testing, the exact milligram you receive will always align with the current COA for that batch, not the pre-printed label. You can easily match your order to the correct COA by referencing the batch release date shown on the product page.

This means you were not shorted. The label represents the intended target, while the COA reflects the final tested result for that batch.

We appreciate your attention to detail and are always here if you have any questions 🤍

First off: always use a scale that reads to the milligram (0.001g).

Never eyeball powder unless you've already weighed it and are extremely familiar with how that amount looks. Each powder has a different density, so relying on visuals alone is inaccurate.

The Equation:

(Desired MG Dose) ÷ (Active % as Decimal) = Total MG to Weigh

Examples:

📌 Example 1: MITraMAX at 80% Active

You want a 40MG dose of active Mitragynine.

Calculation: 40 ÷ 0.80 = 50mg

✅ What Your Scale Should Read: 0.050g (50mg)

📌 Example 2: Powder Testing at 85% Active

You want a 40MG dose of active alkaloid.

Calculation: 40 ÷ 0.85 = 47.05mg

✅ What Your Scale Should Read: 0.047g (47mg)

Quick Tips:

• Calibrate your scale using proper weights before use.
  
• Flat, vibration-free surface away from air currents.
  
• Once familiar, you may recognize visual approximations—but always start with the scale.
  

We get this question a lot — how or why certain 7-tabs hit differently even though they all contain the same active alkaloid, 7-hydroxymitragynine, even when different batches are made from the same starting mitragynine source.

A big part of that comes down to individual body chemistry — everyone metabolizes alkaloids differently depending on things like diet, sleep, tolerance, and timing. But there can also be small batch-to-batch variables that subtly change how the final product feels. The differences aren’t from what the alkaloid is, but from how that same molecule behaves under slightly different chemical, physical, and environmental conditions during conversion, storage, or formulation.

Here’s what can cause those subtle shifts:

1. 
   Minor Alkaloid Ratios and Trace Compounds
   
   Even when the main alkaloid is identical, small variations in the natural supporting alkaloids (like speciogynine, paynantheine, and speciociliatine) can slightly shift the overall feel. These trace alkaloids interact differently at receptor sites — some lean more energizing, others more calming — so even a one-percent swing can change the tone of the experience.
   
2. 
   Conversion Conditions (pH, Temperature, and Oxidation)
   
   The conversion from mitragynine to 7-OH is highly sensitive. Small changes in pH, temperature, or residual solvent can alter the oxidation level or stereochemistry of the final material. Fresher, less-oxidized batches usually feel lighter or more uplifting, while batches that undergo a bit more oxidation can feel heavier or more relaxing.
   
3. 
   Moisture and Storage
   
   Residual moisture or longer air exposure allows slow oxidation to continue after processing. Over time, this can shift the balance toward more sedating byproducts. Batches that dry faster or are sealed tightly tend to preserve their brighter, more energetic character.
   
4. 
   Excipient and Flavor Effects
   
   The supporting ingredients — acids, sweeteners, or flavor esters — can affect absorption speed. A quicker onset often feels more stimulating, while slower absorption gives a smoother, heavier feel.
   
5. 
   Individual Body Chemistry
   
   Even when everything else is constant, everyone’s body responds differently based on things like sleep, food, hydration, tolerance, and timing. The same batch can feel energizing one day and more relaxing the next.
   

And with 7-hydroxymitragynine, more isn’t always better. Smaller milligram doses usually keep a cleaner, more uplifting effect, while higher amounts tend to feel heavier and more sedating. Start low, see how it feels — that might be all you need.

As much as we’d love to offer free samples to everyone and let the results speak for themselves, we simply can’t under our current fulfillment process.

• In the past, we could include samples in orders, but now our co-packers pre-kit all products in bottles and pre-code every order. There’s no way to “go around” and add extras — everything is sealed and ready before it leaves the line.

• We understand the desire to try before committing, which is why we’ve made small-quantity options available at wholesale pricing. This lets you experience our products without breaking the bank.

• Truthfully — if you ordered just one tablet, you’d probably end up wishing you ordered more anyway!

We know the Loyalty Love app isn't the most intuitive—so here's a super clear, step-by-step guide to help you view and redeem your points without a hitch.

📱 ON MOBILE

• Open the main menu (upper left of your screen).

• At the bottom of that menu, tap "Account" with the avatar icon.

• Enter your email, and a PIN will be sent to you.

• Enter the PIN—this logs you in and brings you to your order history page.

• Now tap the menu icon again (top left, next to the RAW logo) and tap "Shop" to return to the homepage. You're now logged in.

• Tap the cart icon (top right).

• If you're logged in, you'll see: "You have: XXX points" and a Rewards button next to it.

• Tap Rewards to see redemption options. 2000 points = $1.

• You can adjust how many points you’d like to redeem.

• Tap REDEEM to generate your unique discount code.

• IMPORTANT: COPY & SAVE THIS CODE right away! Your points are immediately deducted once you hit redeem.

• If you don’t use the code and forget it, we cannot retrieve it.

• If you're ready to check out, tap Apply Code and proceed!

🖥️ ON DESKTOP / COMPUTER

• Click the avatar icon in the top right corner of the site, next to the cart.

• Enter your email and the PIN from your inbox.

• You’ll land on your order history page.

• Click the menu icon (top left) and select "Shop".

• You're now logged in—head to your cart.

• In your cart, you’ll see: "You have: XXX points" and a Rewards button.

• Click Rewards to redeem and apply the discount code.

🛍️ IF YOU SHOPPED BEFORE LOGGING IN

• At the bottom of your cart, you’ll see: "Log in to redeem your points for rewards."

• Tap it, enter your email and PIN.

• You’ll be redirected to your order history.

• Tap the menu icon → "Shop".

• Then open your cart again—your points should now appear.

✨ TIPS IF YOU'RE HAVING ISSUES

• If you’re getting logged out at checkout, try logging in on the second screen of checkout (not the first one).

• Some users have reported better luck using a computer instead of a phone.

🚫 IMPORTANT REMINDER

• Once you hit REDEEM, your points are immediately deducted.

• If you didn’t copy the code and lose it—we can’t retrieve it.

• We’re not in love with this loyalty app either—but switching platforms could risk losing everyone’s points, and we’d never do that to our customers.

• We’re working with what we have until a better solution comes along.

Sadly, no — we no longer offer in-person pickups. When we handled fulfillment ourselves, we could occasionally arrange local pickups, and I genuinely loved those moments of connecting with our community.

Since passing off fulfillment to our co-packers in Utah, it’s no longer possible. Their massive warehouses process orders for hundreds of companies daily, and they simply don’t have the capacity to accommodate pickups.

• Think of it like trying to swing by an Amazon fulfillment center to grab your order — it’s just not something they can do.

• The good news? If you live in or near Utah, your order will likely arrive the very next day, no matter which shipping method you choose.

Yes! All orders are shipped in small, plain brown boxes with no indication of what’s inside. The shipping label lists the sender as RAW or REVENUE ENTERPRISES, so there’s no mention of the product or our website anywhere on the package. Your privacy is always our priority.